Refunds & Order Issues
Last updated: October 22, 2026
Before requesting help
Check your private order-tracking link for the latest payment and fulfillment status. Supplier delivery can take time, and statuses may update after the initial submission.
Duplicate or uncertain payments
If checkout says payment is under review, payment was approved without a confirmed supplier order, or the supplier result is uncertain, do not place the order again. Contact support with the order ID so the transaction can be reconciled before another attempt.
Refund requests
If a payment was declined, an order was not submitted, or fulfillment failed or was materially incomplete, contact support with your order ID and a short description. We will review available payment and supplier records and explain the applicable resolution. A request is not an automatic approval; any refund is subject to transaction status, provider rules, and applicable law.
How to contact us
Use the WhatsApp Concierge link on the Litix storefront. Share your order ID and relevant details only; never send full card details, security codes, passwords, or your private tracking token publicly.